2. Frequently Asked Questions

• An order was undelivered and is being returned, can you reship it?

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• Are products covered under warranty?

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• Can I cancel an order?

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• Can I return or exchange items?

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• Can I view or edit what my customers are designing?

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• How do I do offline / manual orders?

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• How long does it take to ship and deliver?

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• How much is shipping?

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• What does the packaging look like?

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• What return address is printed on the shipping labels?

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• Why aren't tracking numbers updating on orders?

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• Why doesn't my tracking number work?

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